Refund policy

Thanks for shopping with Narmda. If something isn't right, we'll help make it right. This policy applies to all orders placed on narmda.com and shipped within the United States.

Return Window

You have 30 days from the delivery date to request a return.

What Qualifies for a Return

To be eligible, the item must be unused, in its original condition and packaging, with any tags or seals intact. You'll need your order number or proof of purchase.

Items We Cannot Accept

For health and safety reasons, we cannot accept returns on:

  • Personal care and beauty items once opened or used
  • Perishable goods, such as food items
  • Items marked final sale or clearance, and gift cards

How to Start a Return

There are two ways to start a return:

  1. Email us at team@narmda.com with your order number, or
  2. Call us at (518) 335-2721.

We'll review your request and, if approved, email you a prepaid return label and instructions. Please don't ship items back before requesting a return — items sent without an approved request can't be processed.

Return address (after approval):
Narmda LLC
1209 Mountain Road Place Northeast
Albuquerque, NM 87110

If Your Order Never Arrived

If tracking shows your order as delivered but you haven't received it, or it doesn't arrive within the estimated window, contact us within 10 days at team@narmda.com. We'll open an investigation with the carrier and resolve it with a replacement or refund.

If Your Order Arrives Damaged or Incorrect

Inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email team@narmda.com within 48 hours with your order number and a photo. We'll arrange a free replacement or full refund — no return shipping cost to you.

Refunds

Once we receive and inspect your return, we'll email you the result. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post it.

Exchanges

The fastest way to exchange an item is to return the original (once approved) and place a new order for the replacement.

Questions?

Email team@narmda.com or call (518) 335-2721.