Shipping policy
Last updated: June 18, 2026
Thank you for shopping with Narmda. Please review our shipping policy carefully before placing an order.
Where We Ship
We ship to customers within the United States only. Many of our items are fulfilled through international supply and fulfillment partners, which means some orders ship from outside the United States. This is why estimated delivery times are longer than domestic-only stores. All applicable duties and import fees are handled by us — see "Customs, Duties & Import Fees" below.
Shipping Costs
We offer the following shipping options at checkout:
- Standard Shipping — Free. Standard shipping is free on all orders.
- Express Shipping — $15.00. Express shipping is available for a flat rate of $15.00 per order.
Your shipping options and final cost are shown at checkout before you complete your purchase.
Order Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays) after payment has been successfully received.
Please note:
- Processing time is separate from shipping time.
- During peak seasons, promotional periods, or high order volumes, processing times may be extended.
- We reserve the right to cancel any order due to suspected fraud or unforeseen inventory issues.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).
Shipping & Delivery Time
Estimated delivery time is 12–20 business days after shipment.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on:
- Customs clearance procedures
- Local postal services
- Weather conditions
- Global logistics disruptions
- Public holidays
We are not responsible for delays caused by customs, carriers, or events beyond our control.
Customs, Duties & Import Fees
You will never be asked to pay any customs charges, import duties, or additional fees to receive your order. All applicable duties and taxes are pre-paid and cleared by us before your items reach you. The price you pay at checkout is the only amount you owe — there are no surprise charges on delivery.
Incorrect Address & Delivery Issues
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for:
- Orders delivered to incorrect addresses provided by the customer
- Packages marked as "Delivered" by the carrier
- Delays due to incorrect or incomplete address information
If an order is returned due to an incorrect address, reshipping fees will apply.
Lost, Stolen, or Delayed Packages
Once an order has been shipped, responsibility transfers to the shipping carrier.
If your package is significantly delayed beyond the estimated timeframe, please contact us and we will assist in opening a carrier investigation.
We are not responsible for:
- Lost or stolen packages confirmed delivered by the carrier
- Carrier-related delays
- Customs-related delays
Claims for lost packages must be submitted within 10 days of the expected delivery date.
Split Shipments
To ensure faster delivery, items from the same order may be shipped separately from different fulfillment centers. You may receive multiple tracking numbers.
Order Changes & Cancellations
Orders cannot be modified or canceled once they have been processed or shipped.
If you need to request a cancellation, you must contact us within 24 hours of placing your order. We cannot guarantee cancellation after this window.
Force Majeure
We are not liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, governmental actions, customs delays, or transportation disruptions.
Contact Information
If you have any questions regarding your shipment, please contact us:
Narmda LLC 1209 Mountain Road Place Northeast, Albuquerque, NM 87110
Email: team@narmda.com Phone: (518) 335-2721
Business Hours: 8:00 AM – 5:00 PM EST Response Time: within 24–48 hours