Shipping policy

Last Updated: 02/14/2025

Thank you for shopping with us. Please review our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays) after payment has been successfully received.

Please note:

  • Processing time is separate from shipping time.

  • During peak seasons, promotional periods, or high order volumes, processing times may be extended.

  • We reserve the right to cancel any order due to suspected fraud or unforeseen inventory issues.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping & Delivery Time

Estimated delivery time is 12–20 business days after shipment.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on:

  • Destination country

  • Customs clearance procedures

  • Local postal services

  • Weather conditions

  • Global logistics disruptions

  • Public holidays

We are not responsible for delays caused by customs, carriers, or events beyond our control.

International Shipping & Customs

As we ship internationally, orders may be subject to:

  • Customs inspections

  • Import duties

  • Taxes

  • VAT or other local fees

These charges are determined by your local customs authority and are the responsibility of the customer. We are not responsible for any customs fees, import taxes, or delays caused by customs processing.

Failure to pay customs fees that results in a returned or abandoned package will not qualify for a refund of shipping costs.

Incorrect Address & Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Packages marked as "Delivered" by the carrier

  • Delays due to incorrect or incomplete address information

If an order is returned due to an incorrect address, reshipping fees will apply.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, responsibility transfers to the shipping carrier.

If your package is significantly delayed beyond the estimated timeframe, please contact us and we will assist in opening a carrier investigation.

We are not responsible for:

  • Lost or stolen packages confirmed delivered by the carrier

  • Carrier-related delays

  • Customs-related delays

Claims for lost packages must be submitted within 10 days of the expected delivery date.

Split Shipments

To ensure faster delivery, items from the same order may be shipped separately from different fulfillment centers. You may receive multiple tracking numbers.

Order Changes & Cancellations

Orders cannot be modified or canceled once they have been processed or shipped.

If you need to request a cancellation, you must contact us within 24 hours of placing your order. We cannot guarantee cancellation after this window.

Force Majeure

We are not liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, governmental actions, customs delays, or transportation disruptions.

Contact Information

If you have any questions regarding your shipment, please contact us at:

Email: team@narmda.com
Business Hours: 08:00am EST to 05:00 EST
Response Time: 24–48 business hours